Refund policy

Loot Drop Co. Return & Refund Policy

At Loot Drop Co., we want to ensure your items land perfectly. We offer a straightforward 30-day return policy, meaning you have 30 days after receiving your item to request a return. 

Return Eligibility 

To be eligible for a return, your item must be in the exact condition you received it: unworn, unused, with tags attached (if applicable), and in its original, unopened packaging. 

How to Start a Return

To initiate a return, you must contact our support team first at support@lootdropco.com.

• Important: Do not ship items back to the manufacturer or the return address listed on your shipping label. We will provide you with the correct authorized warehouse return address and step-by-step instructions. Items sent back to us without first requesting a return will not be accepted. 

Damages, Defects, & Issues

Please inspect your order immediately upon arrival. If am item is defective, damaged, or you receive the wrong product, contact us at support@lootdropco.com with clear photos of the issue. We will review it immediately and arrange a replacement or refund to make it right. 

Non-Returnable Items & Exceptions 

Due to hygiene and safety regulations, certain types of items cannot be returned once opened, including personal cRe products and skincare elixirs. 

Exchanges 

The fastest way to get what you want is to return the item you have. Once the return is accepted by our team, you can make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you if the refund is approved. Approved refunds are automatically processed back to your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to officially post the credit.